Refund & Return Policy

At All Things Men, we want you to feel confident with your purchase. By completing a purchase with All Things Men, you acknowledge and agree to the terms of this policy. Please review our return and refund guidelines carefully before initiating a return.

 

General Return Window

Most eligible items may be returned within 30 days of delivery for a refund or store credit, unless otherwise specified below.

• All return requests must be approved in advance with an RMA (Return Merchandise Authorization).
• Unauthorized returns will not be accepted.
• Returned items must be in new, unused, unopened, and unsealed condition, with all original packaging, accessories, manuals, guards, cords, inserts, free gifts, and included items.
• Refunds are not issued until the approved return is received, inspected, and confirmed to meet this policy.
• Approved returns must be shipped back within 7 days of RMA approval.

 

Reporting Defects, Damages, Shortages & Incorrect Items

Damage, shortage, defective-item, or incorrect-item claims must be reported within five (5) days of delivery.

• All claims require clear photo or video evidence to be eligible for a return, replacement, or refund.
• Claims submitted without proof may not be processed.
• Claims submitted after five (5) days may be denied unless covered by a manufacturer warranty or required by law.

 

Exclusions for Sanitation & Hygiene

For safety and hygiene reasons, the following items cannot be returned once opened, used, unsealed, tested, or handled in a way that creates a sanitation risk:

• Razors, blades, shears, clippers, trimmers, shavers, or any cutting tools
• Combs, brushes, towels, capes, neck strips, or personal grooming items
• Hair care, beard care, sprays, gels, chemicals, disinfectants, oils, or liquid products
• Any other item that poses a sanitation or hygiene risk once opened or used

Opened, used, or unsealed hygiene-sensitive products are final sale unless they arrive damaged, defective, or incorrect.

 

Professional Barber Equipment

• Professional clippers, trimmers, shavers, shears, blades, and similar tools may be returned within 30 days of delivery only if unused, unopened, unsealed, and approved through the RMA process.
• Defective or warranty issues after 30 days must be directed to the manufacturer for service under their warranty terms.
• Customers are responsible for contacting the correct manufacturer support line listed below.

Andis: https://andis.com | 1-800-558-9441 | support@andis.com

BabylissPRO: https://babylisspro.com | 1-800-326-6247 | service@babylisspro.com

StyleCraft / Gamma+: https://stylecraftus.com | 1-888-864-6409 | support@stylecraftus.com

Wahl Professional: https://wahlpro.com | 1-800-767-9245 | techsupport@wahlclipper.com

JRL Professional: https://jrlusa.com | 1-305-330-5060 | info@jrlusa.com

 

Bundles, Kits, Free Gifts & Promotional Packages

Bundles, kits, and promotional packages must be returned complete.

• Partial returns of bundles or kits are not accepted unless approved in writing.
• All free gifts, accessories, add-ons, and included components must be returned in new, unused, unopened condition.
• If any item, accessory, free gift, bundle item, or included component is missing, opened, used, damaged, or not returned, its retail value may be deducted from the refund or the return may be denied.
• In cases where bonus items or bundle items shipped from a different supplier, you may be responsible for returning items to multiple addresses. Correct return addresses will be provided with your RMA approval.

 

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed back to your original payment method within 7–10 business days.
• Processing times may vary depending on your bank, card issuer, or payment provider.
• If your purchase included free gift items, all free gift items must be returned in new, unused condition. If free gift items are not returned, the retail value of those items may be deducted from your refund.
• If your order received promotional free shipping, the original outbound shipping cost paid by All Things Men may be deducted from your refund on approved change-of-mind returns.

 

Restocking Fees

A 15% restocking fee may apply to certain barber equipment, bundles, kits, special-order items, or high-value items that are returned without defect.

• Shipping fees are non-refundable unless the return is due to our error.
• Restocking fees apply only to approved non-defective returns.

 

Shipping Cost Recovery on Change-of-Mind Returns

Defective, damaged, or incorrect items are exempt from this section. This section applies only to approved change-of-mind, buyer’s remorse, wrong-item-ordered, or no-longer-needed returns.

Promotional free shipping is a conditional promotion offered when an order meets the required shipping threshold. If an approved return causes the order to no longer qualify for promotional free shipping, or if the customer returns the full order, the original outbound shipping cost paid by All Things Men may be deducted from the refund.

For approved change-of-mind returns, the following deductions may apply:

• Original outbound shipping cost paid by All Things Men
• Return shipping cost, if All Things Men provides the return label
• 15% restocking fee on eligible non-defective returns
• Retail value of missing, opened, used, damaged, or unreturned accessories, free gifts, bundle items, or included components

For approved change-of-mind returns, the final refund amount may be reduced by any applicable shipping costs, restocking fees, and the retail value of any missing, opened, used, damaged, or unreturned items. We will clearly explain any deductions before completing the refund.

 

Incorrect or Undeliverable Addresses

If an order is returned to us due to an incorrect shipping address, incomplete address, refusal of delivery, failure to pick up the package, or being marked as undeliverable, the customer will be responsible for paying the reshipping fee if they want the item resent.

• Refunds for orders returned to sender will be issued minus original shipping and handling costs.
• Orders will not be reshipped until the reshipping fee is paid.

Items returned to sender will be held for 4 business days from the date we receive them. We will contact you during this time to arrange redelivery or process your resolution. If we do not receive a response within 4 business days, a refund will be issued minus the original outbound shipping cost and any return shipping fees incurred.

 

Lost, Stolen, or Delivered Packages

Once a carrier confirms delivery to the address provided at checkout, All Things Men is not responsible for lost or stolen packages.

• We will assist with carrier claim information when available.
• For suspected theft, customers may be required to provide a police report, carrier claim number, or other documentation.
• Please make sure your shipping address is correct and secure before placing your order.

 

Manufacturer Warranty Contact

After 30 days, warranty claims must be made directly with the product manufacturer. Please refer to the manufacturer contact list above for support details.