At All Things Men, authenticity, quality, and customer confidence are central to our business. We supply genuine professional barber tools, grooming equipment, and personal care products.

Our merchandise is obtained through direct brand relationships, established wholesale distributors, and professional barber supply partners. We do not knowingly sell counterfeit or imitation products.

Our goal is to provide professional barbers, barber students, shop owners, and everyday customers with access to authentic equipment from dependable supply channels.

Manufacturer warranty coverage depends on the specific product, brand, applicable warranty terms, and seller eligibility requirements.

All Things Men is an independent professional barber supply retailer based in Michigan. Our business sources authentic merchandise through two primary purchasing channels.

1. Direct Brand Relationships

We maintain direct purchasing and retail relationships with select professional grooming brands, including L3VEL3, Black Ice, and TPOB, subject to the terms of our individual supplier agreements.

2. Established Wholesale & Distribution Partners

Additional merchandise is purchased through established professional barber supply wholesalers and distribution partners that supply authentic branded products.

These relationships help us offer customers a broad selection of professional equipment and grooming essentials without requiring every item to be purchased directly from the manufacturer.

Important Authorization Clarification

All Things Men operates as an independent retailer, not as the manufacturer of the products we sell. A wholesale purchasing relationship does not automatically establish direct manufacturer authorization for every brand in our catalog.

Any manufacturer warranty coverage remains subject to that manufacturer's published requirements, including authorized-seller conditions where applicable.

We purchase merchandise through identifiable commercial suppliers and maintain purchasing records to support our sourcing practices.

• Genuine branded merchandise sourced through established commercial supply channels.
• Product identification, model information, and serial numbers where applicable.
• Original manufacturer packaging and included accessories when supplied with the product.
• Purchase documentation maintained for order and supplier verification.
• Customer assistance with authenticity and product-identification questions.

Manufacturer packaging, seals, labels, and accessories may vary by brand or production run.

Customers with questions regarding product authenticity are encouraged to contact us for assistance.

All Things Men stands behind the authenticity of the merchandise we sell and provides customer assistance when a product develops a suspected manufacturing defect.

Manufacturer warranties may cover defects in materials or workmanship during the manufacturer's designated warranty period. Coverage varies by product and brand.

For eligible warranty issues, we can help identify the appropriate service process, provide available purchase documentation, and assist with applicable supplier or manufacturer support.

Manufacturer warranty coverage is not automatically guaranteed for every product solely because it was purchased from All Things Men.

Keep your order confirmation, original packaging, included accessories, and serial numbers while inspecting and testing your equipment.

If your order arrives visibly damaged, broken, missing components, incorrect, or not functioning during initial inspection, please contact All Things Men within five (5) calendar days of delivery.

Grooming Essentials

Report damaged, leaking, incorrect, or missing grooming products and accessories promptly.

Professional Barber Equipment

Report clippers, trimmers, shavers, and other equipment that arrive broken, incomplete, or not functioning during initial inspection.

Required Claim Information

• Order number and customer name.
• Description of the issue.
• Clear photographs or video when available.
• Product model and serial number when applicable.

The five-day reporting period is intended for issues discovered at delivery or during initial inspection. It does not eliminate coverage for manufacturing defects that develop later during normal use.

Late claims will be reviewed according to the circumstances, applicable warranties, and consumer protection laws.

If a clipper, trimmer, shaver, or other eligible professional electrical grooming tool initially functions correctly but develops a suspected manufacturing defect during normal use within 30 calendar days of delivery, contact All Things Men for review.

What We May Request

• Order number and proof of purchase.
• Description of the performance issue.
• Photographs or a short video.
• Product model and serial number.
• Reasonable troubleshooting or authorized inspection.

Available Resolution Options

After review, an available resolution may include manufacturer warranty service, repair, a like-for-like replacement, or another remedy consistent with applicable warranties and law.

Reporting a suspected defect does not automatically authorize a return, refund, or exchange.

Opening a product or using equipment normally does not, by itself, invalidate a legitimate manufacturing-defect claim.

This is a manufacturing-defect review process, not a 30-day money-back guarantee for used equipment.

For manufacturer warranty service, consult the appropriate manufacturer's current warranty instructions. Warranty coverage and eligibility are determined by the manufacturer.

• BaBylissPRO: babylisspro.com
• Andis: andis.com/CustomerCare — 1-800-558-9441
• StyleCraft: stylecraftus.com
• Wahl Professional: wahlpro.com
• JRL Professional: jrlusa.com
• Gamma+: gammaplusna.com

If you are uncertain where to begin, contact All Things Men for assistance identifying the appropriate warranty channel.

Manufacturer contact information, warranty coverage, and service requirements may change.

Typically Covered When Eligible

• Verified manufacturing defects in materials or workmanship.
• Covered electrical or mechanical failures during normal use.
• Missing or incorrect components identified after delivery.
• Other issues expressly covered by the applicable warranty.

Typically Not Covered

• Accidental drops, impacts, or misuse.
• Damage from improper maintenance or neglect.
• Liquid intrusion inconsistent with product instructions.
• Unauthorized modification or repair.
• Normal wear, scratches, or cosmetic damage.
• Routine blade, cutter, or foil wear unless expressly covered.
• Altered or removed serial numbers where relevant to warranty eligibility.

Final eligibility is determined by applicable warranty terms and legal requirements.

For sanitation and customer safety, opened, used, unsealed, or tested personal grooming merchandise is generally not eligible for standard change-of-mind returns.

• Clippers, trimmers, shavers, razors, and shears.
• Blades, foils, combs, brushes, and grooming tools.
• Hair care, beard care, chemicals, and liquids.
• Sanitation products and other hygiene-sensitive merchandise.

These restrictions do not eliminate legitimate manufacturing-defect claims, applicable warranty coverage, or rights required by law.

Step 1 — Contact All Things Men

Begin your request through our online warranty claim form or email info.allthingsmen@gmail.com. Include your order number and a description of the issue.

Step 2 — Provide Supporting Information

Include available photographs, videos, serial numbers, and relevant purchase information to support your claim.

Step 3 — Claim Review

We may provide troubleshooting assistance, request an authorized inspection, consult a supplier, or direct you to the appropriate manufacturer warranty process.

Step 4 — Resolution

Following review, we will explain available resolution options under applicable product warranties, our published policies, and consumer protection laws.

Do not send equipment to All Things Men without written return authorization and shipping instructions.

Customers should not purchase return shipping labels expecting reimbursement unless authorized in writing. Shipping responsibility will be explained as part of the claim process and will comply with applicable warranty obligations and law.

Submitting a claim begins the review process and does not automatically approve a refund, replacement, or exchange.

When purchasing professional barber equipment, knowing where your tools come from matters.

All Things Men builds relationships with professional brands, established wholesalers, and barber supply partners to offer authentic merchandise and dependable sourcing.

• Authenticity: Genuine branded products sourced through identifiable commercial suppliers.
• Selection: Access to multiple professional equipment and grooming brands.
• Accountability: A U.S.-based retailer available for purchase and order questions.
• Warranty Guidance: Help identifying applicable manufacturer and supplier support options.
• Professional Focus: Merchandise selected for barbers, shop owners, students, and grooming professionals.

Our commitment: Sell genuine products, communicate our sourcing relationships accurately, and help customers understand their purchase and warranty options.

This page explains product authenticity, sourcing relationships, warranty assistance, and manufacturing-defect procedures.

Standard returns, change-of-mind requests, restocking fees, shipping deductions, and return eligibility are governed by our separate Refund & Return Policy.

Nothing in this page excludes or limits rights or remedies available under applicable consumer protection laws.

Questions about authenticity, product sourcing, manufacturer warranties, or professional equipment defects?

All Things Men Customer Support

Email: info.allthingsmen@gmail.com

Website: ShopAllThingsMen.com

Our typical response target is 24–48 business hours. Supplier or manufacturer investigations may require additional time.